Refund policy
Thank you for visiting and shopping at Disability Creations. Following are the terms and conditions that constitute our refund policy.
Please understand that we are a small business, and we are unable to do refunds or exchanges unless you receive a defective or damaged item. Please send us an exchange request within 14 days of delivery.
Damaged Goods
If a product is delivered damaged or defective, please do the following:
- E-mail us at info@DisabilityCreations.com with the title "Damaged"
- E-mail us a photo of the damaged goods
- State where the product is damaged
- Please include your name, order number, and phone number.
- Expect a reply within three business days with further instruction.
* A refund will be made if we cannot replace the item. If approved for a refund, your refund will be processed, and a credit will automatically apply to your credit card or original payment method within a certain amount of days. Shipping costs are non-refundable.
* No changes of size, color, item will be allowed.
Late or missing refunds (if applicable)
If you haven't received a refund, please do the following:
- Allow some processing time
- Connected with your bank
- Contact us at info@DisabilityCreations.com.
- All discounted items and sale items are final sales.
- Gift cards
- Custom orders
- Downloadable software products
- Some health and personal care items